Sapiens, a provider of software solutions for the insurance industry, is set to integrate  Azure OpenAI Service into its systems, as part of an agreement with Microsoft.

By incorporating Microsoft Azure OpenAI and Azure Power Virtual Agents, Sapiens aims to offer AI-driven solutions to insurance companies. These solutions are designed to help customers navigate insurance documents like policies, terms, and conditions.

The integration of AI, cognitive services, and process automation by Sapiens promises to cover the entire insurance value chain. This approach aims to deliver prompt responses across various domains of customer interaction in numerous languages. The ultimate goal is to improve customer experiences and decrease the high volume of calls usually directed at live agents and other staff members.

Furthermore, this new development is also designed to aid underwriters in their daily tasks and expedite claims processing and fraud detection.

[Image courtesy: Sapiens]